INTRODUCTION

Reitigh Software Ltd., (“Resolve”) a company registered in Ireland whose registered office is at 6 Mount Street, Dublin 2, D02 VF44  collects data as a Data Controller in accordance with the General Data Protection Regulation (EU) 2016/679...

For Authorised users of the IntegraLynx purpose-built application Resolve is a data processor on behalf of the Licensee. Resolve is not responsible for the privacy practices of the Licensee which may differ from those set forth in this policy.

ABOUT US

Reitigh Software Ltd (“Resolve”) respects your privacy and are committed to protecting your personal data. This privacy notice (“Notice”) will inform you as to how we look after your personal data, tell you about your privacy rights and how the law protects you. We recommend that you read this Notice in full to ensure that you have a clear understanding of the data that we collect or receive and how we use that data.

Resolve creates solutions for companies to assist with automation of processing. Resolve has developed IntegraLynx using the latest technologies, and is primed to automate complex administration processes.

We have designed solutions for some of the financial community’s most complex administration problems.

WHAT DOES THIS NOTICE COVER?

This Privacy Notice explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

WHAT ARE MY RIGHTS?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
  • The right to access the personal data we hold about you.
  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to object to us using your personal data for a particular purpose or purposes.
  • The right to withdraw consent. This means that, if we rely on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  • Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us at dataprotection@reitighltd.com.

Further information about your rights can also be obtained from the Data Protection Commission.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Data Protection Commission.

WHAT PERSONAL DATA DOES RESOLVE COLLECT AND HOW?

Depending upon your use of our application and website, we may collect and hold the following data:

(i) Information you provide to us

You may provide us with personal information when you visit our website which offers various ways to contact us through  email or phone to inquire about our services. We may also collect Personal Information from you in person when you attend any of our events or trade shows, if you visit our offices or via a phone call with one of our sales representatives. You may choose to provide additional information when you communicate with us or otherwise interact with us, and we may keep copies of any such communications for our records.

This information may include:

  • Business contact information (such as your name, job title, organisation, location, phone number, email address);
  • Marketing information (such as your contact preferences);
  • Troubleshooting and support data (which is data you provide, or we otherwise collect in connection with support queries we receive from you.);
  • Any information you chose to provide when communicating with us
  • User names (account alias) and passwords according to the SaaS product specifications to allow users to login and use the SaaS product
  • SaaS product administration activity such as adding and deactivating users, management of the generation of encryption keys

(ii) Information we collect automatically

We use cookies and other tracking technologies to collect some of this information.

The information we collect automatically includes:

  • Device information: such as your IP address, your browser, device information, unique device identifiers, mobile network information, request information
  • Usage data: such as information about how you interact with our emails, sites, and other websites (such as the pages and files viewed, searches, operating system and system configuration information and date/time stamps associated with your usage).

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data), nor do we collect any information about criminal convictions and offences.

HOW DOES RESOLVE USE MY PERSONAL DATA?

Purposes for which we will use your personal data:

(a)    We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.

(b)    Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Please contact us at dataprotection@reitighltd.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purposes of the Processing Type of Data Lawful Basis
To on-board (register) you as a new customer Contact Details: Name, Email Address, Mobile Number, Company Name, Job Title a) Performance of a contract
To complete and manage the license agreement by:
a) obtaining any further register information
b) communicating with you
c) retaining records and purchase history		 Contact details (as above) plus:
a) Business name
b) Purchase history		 a) Performance of a contract
To manage our relationship with you, which will include:
a) communicating with you about your account and provide customer support
b) notifying you about changes to our terms or privacy policy
c) asking you to complete our annual survey
d) responding to customer queries received from our website		 a) Contact details a) Performance of a contract
b) Necessary to comply with a legal obligation
c) Necessary for our legitimate interest (to keep our records updated and to study how customers use our services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) a) Contact details a) Necessary for our legitimate interest (for running our business, provision of administration and IT services, network security, to prevent fraud)
b) Necessary to comply with a legal obligation
To use data analytics to improve our website, offers, marketing, customer relationships and experience a) Contact details a) Necessary for our legitimate interest (to define types of customers for our various offerings, to keep our website updated and relevant, to develop our business)
To inform customers about new products, new suppliers, opening hours, regulatory obligations and promotions a) Contact details a) Performance of a contract
For recruitment purposes if you have applied for a role with Resolve a) Contact details
b) Professional qualifications
c) Work history
d) CV
e) DOB		 a) Consent

HOW LONG WILL RESOLVE KEEP MY PERSONAL DATA?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. The following factors will be used to determine how long it is kept):

  • Whether we have a legal or contractual need to retain the data.
  • Whether the data is necessary to provide our Service.

HOW AND WHERE DOES RESOLVE STORE OR TRANSFER MY PERSONAL DATA?

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the EU and under the Data Protection Legislation...

OPTING OUT AND CHANGING YOUR MARKETING PREFERENCES

  • You can ask us to stop sending you marketing messages or change your preferences on how you would like to be contacted at any time by sending your request to dataprotection@reitighltd.com.
  • Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product or service purchase and for which we might need to process for other purposes and on other legal grounds.

COOKIES

  • See Resolve’s cookie policy for further information on how Resolve use cookies and other similar technologies...

HOW DOES RESOLVE SECURE MY DATA?

The security of your personal data is essential to us, and to protect your data, we take a number of important measures...

DOES RESOLVE SHARE MY PERSONAL DATA?

We will not share any of your personal data with any third parties for any purposes without your consent, subject to the following exceptions...

HOW DO I CONTACT RESOLVE?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email address: dataprotection@reitighltd.com

You have the right to make a complaint at any time to the Data Protection Commissioner (DPC)...